Thousands of organizations around the world use the Baldrige Excellence Criteria, its core values, concepts, and its scoring guidelines to improve business performance and results.  As an internal Baldrige Performance Excellence Assessor, you could guide your organization to improve its business processes of leadership, strategy, knowledge management, teams, operations, and definitely improve its business results.

The Course Outline
What is the Baldrige simple purpose?
The purpose of the Baldrige framework is simply to help your organization—no matter its size or the type of business programs and services it offers—to answer three questions:

  1. Does your organization get the highest possible performance? 
  2. How do you know?
  3. What it takes for an organization to lead its industry market? 

By challenging your organization with the questions Baldrige Performance Excellence Criteria, you explore how you are accomplishing what is important to your organization. The questions (divided into six interrelated process categories and a results category) represent seven critical aspects of managing and performing as an organization:

1. Leadership
2. Strategy
3. Customers
4. Measurement, analysis, and knowledge management
5. Workforce
6. Operations
7. Results

Baldrige promotes a systems perspective.
A systems perspective means managing all the components of your organization as a unified whole to achieve ongoing success. The system’s building blocks and integrating mechanism are the core values and concepts, the seven interrelated Business Criteria categories, and the scoring guidelines.

Criteria Assessment:
​Questions beginning with “how”require applicant to outline key processes. Not enough to merely describe who does it or when. What are the inputs?. What steps are taken?. What criteria are used for decision-making?
What is the outcome or deliverable?

Questions beginning with “what”
Asks for basic information about key processes
Asks for key findings, plans, objectives, goals, or measures

Components of the Criteria

  • Criteria
  • Scoring Guidelines
  • Core Values ​

​Evaluation Process

  • Strengths Areas
  • Opportunities for Improvement (OFIs)
  • Scoring requirements (A​DLI)
  • Rules For Writing Feedback Comments

Course Time Span: 16 hour, 2 Days